Being on social networks such as Facebook and Twitter isn’t just about marketing and building awareness for you brand. Customer service is increasingly becoming a huge aspect of the social media landscape. A lot of people use online channels to voice out complaints and share bad experiences, so you should always be on your toes when it comes to handling the things being said about your company.
Performing customer service through social media isn’t a job that should be handled informally. If anything, companies should exert more effort to take it more seriously and spend more resources in training customer service reps.
Below are some tips and best practices for performing customer service via social media. Check them out and see which ones are applicable to your business:
1. Continuously monitor conversations – Use social media monitoring tools to track what’s being said about your company. Websites such as socialmention.com...
Much virtual ink has been spilt on the topic of SEO copywriting. However, sometimes website owners seem to forget that SEO copywriting is about copywriting first and foremost. Search engine optimization is important, because if a website can't be found, its content won't be read, but a website with over-optimized content won't appeal to online readers.
Over-optimization became a big problem that was affecting the quality of Google Search results. That is why, earlier this year, the search engine company released two important updates, namely Panda and Penguin, that would ensure quality results for Google users. Many websites were penalized, or “Pandalized”, under the new regulations.
Many of you will have come across web content that was obviously written with certain keywords in mind. One of the main hallmarks of bad SEO copywriting is repetition. This type of content gives SEO copywriting a bad reputation. Most of these texts...
There are times when even the most competent individuals come up short. Whether it’s a case of marketers who can’t come up with new taglines, bloggers not having enough content, or startups failing to gather enough funds, not having sufficient resources to complete a project can be a vary daunting experience.
But thanks to the Internet, not having enough resources is becoming less and less of an issue. Gone are the days when you need to have a lot of money in your pocket if you want to build a product. And in this day and age, you don’t need to be a walking encyclopedia or know a lot of “experts” to come up with a good article or a book.
So what makes all these things possible? One word: crowd. More and more people are using the power of the crowd to gather ideas, gain inspiration, and even raise money for their business.
This blog post will discuss crowdsourcing and crowdfunding, two types of methods that people use to...
Did you know that you can speed up your website load times by 60 percent, practically eliminate DDoS attacks, eliminate bandwidth usage limits, and eliminate spam on your blog? It seems incredible, but CloudFlare does exactly that. One of the issues on most webmasters' minds, at one point or another, is security. Making a site more secure builds trust between you and your visitors, reduces headaches for you, and allows you to focus on what you do best: content creation and running your business. Another issue webmasters face is limitations on bandwidth usage, spam attacks, and DDos attacks (if you're a semi-popular website). While it wasn't originally designed to act as a distribution channel and content delivery network, CloudFlare's serendipitous experiment has thus far given users far more than what they bargained for.
How Website Security Usually Works
Website security is often done "in-house" for most large websites. Corporate...
Publishing original content is an important part of your marketing strategy. If your content goes viral, it takes on a life of its own, being shared, talked about and gathering natural backlinks with very little effort. Getting your content to go viral, however, is no easy task. With enormous competition for the attention of Internet users, your content must stand out from the crowd. While it is difficult to predict how popular your marketing efforts may be, there are things you can do to increase the chances of your content going viral.
Do something outrageous
Many of the most popular online videos include crazy stunts or outrageous behaviour. Videos that shock and surprise viewers are among the most shared of all. This doesn't mean that you have to do something dangerous or illegal; ordinary situations can be made to shock and surprise by the addition of an unexpected element.
Make people think
Posing open questions, asking...
The world of SEO is changing every day. That doesn't mean that you have to change SEO tactics every day. There are a lot of webmasters out there that believe that. They believe that since Google makes hundreds of algorithm changes every year, that they need to make at least as many changes to keep up. Wrong. Just follow the Google Webmaster blog. You'll find a common thread in all of the updates. Every update is aimed at trying to improve search results.
If you try to swim upstream, you'll end up with endless headaches and feel like you're wasting a lot of time. SEO can be a stressful art - even for those who work in the business. Accept the premise that your job is to give your site visitors the best possible experience on your blog and it will make your life a lot easier. Here are a few plugins for Wordpress that can help you:
Google Analytics Dashboard
Everyone knows what Google Analytics is. It's possibly the best analytics...
It’s a problem that all website owners wish they had – too much traffic. However, if you are ill-prepared for this wonderful dilemma, it could be disastrous for your business.
There are many things that cause a surge in traffic. Maybe you create a particularly interesting or engaging piece of content and it goes viral. Or what if Bill O’Reilly mentions your business or product on Fox News? The result could mean an influx of visitors clamoring to get to your site. And did you know that most small business websites are not prepared for even as much as a 200% increase in traffic? Whatever the reason for your increase in traffic, it pays to prepare your site ahead of time to handle the load.
Here are a few tips to ensure that your site is equipped to handle higher-than-usual traffic surges:
Create a mobile or light version. Decorative elements are great for professional branding and design but combine those flashy elements with heavy...
If you ever bought fake “Likes” for your Facebook Page, then prepare yourself, because you might see a dent on your fan count soon. On Friday, the social network announced that it will “take action against suspicious Likes.” Here’s what the Facebook Security team had to say about the matter:
When a Page and fan connect on Facebook, we want to ensure that connection involves a real person interested in hearing from a specific Page and engaging with that brand’s content. As such, we have recently increased our automated efforts to remove Likes on Pages that may have been gained by means that violate our Facebook Terms.
This change isn’t expected to be too drastic. According to Facebook, “less than 1% of Likes on any given Page will be removed, providing they and their affiliates have been abiding by our terms.” Facebook’s security team didn’t reveal any specifics as to how they will remove...
A lot of really smart webmasters are making really dumb mistakes with their on-site SEO. Everyone knows what SEO is, right? It's all about optimizing your keywords on the pages and posts of your site, making sure you have good H1 tags, that you bold keywords, that you do good interlinking, and so on. That's all there is to is, right? Right? Not so fast. What about qualitative factors? What about user experience. Believe it or not, user experience is these most important thing you can do to improve your site's ranking.
Let Google Take Care of Ranking
A lot of folks try to use anchor text and other link building tactics to increase their rank. On-site, they try to optimize keywords (whatever that means). The truth is that no one knows what future changes Google will make and no one really understands the algorithm at Google except employees that work there - that work on the algorithm.
The point is this: focus on creating relevant content...
A lot of folks are having problems getting Wikipedia links to stick. Editors are brutal, and the review process can seem like someone is unfairly taking your hard earned work and not crediting you with a job well done. You have to understand something about Wikipedia: links are extremely hard to get. That's what makes them so darned valuable. Getting a link to stick will mean that you've made it through a very serious editing process and have had some of the toughest editors on the planet give you a thumbs up. Before you can claim victory, however, you have to add value to the site. There are basically two ways to do this:
1) Write a Wiki page
2) Become a trusted editor
Writing a Wiki Page
To write your own page, all you need to do is fill in the gaps somewhere on a popular Wikipedia page. Keep in mind that, as far as Wikipedia is concerned, you don't own any of the material you publish. Yes, it's brutal. Anything you contribute will...